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Terms of Sale

MG LIVE | TERMS OF SALE
 
1. INTRODUCTION
 
MG Live Pty Ltd (MG Live) is a live event promoter. By purchasing a ticket to a tour or event promoted or facilitated by MG Live, You agree to be bound by the terms and conditions set out below (Terms of Sale). The Terms of Sale relate to the sale of tickets and attendance at the event to which the ticket relates (Event). These Terms of Sale apply to the purchaser and any subsequent ticketholders (You or Your).
 
In addition to the Terms of Sale, You may also be bound by Event Specific Terms. To see whether any Event Specific Terms apply to Your ticket, please check the MG Live tour page and/or the Authorised Ticketing Agent website for Event Specific Terms that may apply to Your Ticket.  You are also subject to the Venue Terms and Conditions as well as any Authorised Ticketing Agent’s Terms and Conditions. Where there is inconsistency between terms the following order of enforceability applies:

  1. Venue Terms and Conditions.
  2. Event Specific Terms.
  3. MG Live Terms of Sale.
  4. Authorised Ticketing Agent Terms and Conditions.

MG Live reserves the right to cancel any ticket used in breach of any of the above terms.
 
2. PURCHASE OF TICKETS
 
Tickets to each Event are available through authorised ticketing agents (Authorised Ticketing Agents). You are warned not to buy tickets from unauthorised operators. We are aware tickets to an Event may be sold through unauthorised operators at excessively inflated prices. If You buy tickets from unauthorised operators, You do so at Your own risk and neither us nor the Authorised Ticketing Agent will be able to assist You.
 
Please read the Live Performance Australia Safe Tix Guide and the NZ Commerce Commission guide on Buying Event tickets. MG Live does not allocate any tickets for Events to unauthorised re-sellers (which include but are not limited to Viagogo; Stubhub; Ticketfinders; Ticketmaster Resale; and Worldticketshop.  To make sure You pay the correct ticket price and receive valid tickets, You must purchase via the Authorised Ticketing Agents, as listed on our website.

Please also review the NZ Commerce Commission Guide on Buying Event Tickets if you are located in New Zealand.
 
MG Live cannot guarantee any ticket purchase made through any means other than Authorised Ticketing Agents (for example via websites such as eBay, Gumtree and social media Buy Swap Sell pages).
 
3. USE OF TICKETS
 
The promotion, advertising, offering or selling of tickets to an Event is strictly prohibited by anyone other than Authorised Ticketing Agents, unless:

a. with MG Live’s prior written consent; or
b. where expressly permitted under relevant State or Federal trading laws.

Tickets may not, without the prior written consent of MG Live, be used for advertising, promotion or for any other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. In addition to any other legal rights and remedies that MG Live have in this regard, MG Live reserves the right to immediately cancel, without notice or compensation to You, any tickets sold or used in breach of this condition.
 
4. EVENT SPECIFIC TERMS
 
MG Live has the right to include additional specific conditions in relation to particular Events (Event Specific Terms). Such Event Specific Terms will be made available on MG Live’s website and/or on the Authorised Ticketing Agent’s website and will be deemed to be incorporated into these Terms of Sale.
 
5. EVENT CHANGES
 
MG Live has the right to add, withdraw, reschedule or substitute support artists and/or vary advertised programs, times, prices, venues, seating arrangements, staging and audience capacity without notice to You. For festivals featuring multiple artists, the line-up will always be subject to change.
 
6. REDUCED CAPACITY OR VARIED CONFIGURATION OF EVENTS DUE TO INTERVENING CIRCUMSTANCES
 
If there are Intervening Circumstances which require the Event capacity to be reduced or the configuration to be varied then that process will be determined by MG Live in its absolute discretion. If Your transaction is identified for cancellation (ie due to venue capacity restrictions) then you will be entitled to a full refund of the ticket price.
 
Intervening Circumstances means an incident that is beyond MG Live’s control which occurs after the time when a Ticket is sold, such as an act of God, state of emergency (eg bushfire or flood), public health emergency (eg pandemics including COVID-19 related), travel warnings (eg travel restrictions or advice to not travel) and Government or Health Authority directives (eg forced venue closures or mass gathering restrictions).
 
7. TICKET PURCHASE LIMITS
 
MG Live has the right to enforce published ticket purchase limits and cancel any tickets You obtain above those limits. If You exceed the ticket limit, You may have any or all of Your orders and tickets cancelled without notice. This includes orders associated with the same name, ticketing account, email address, IP address, billing address, credit card number or other information.
 
8. CANCELLED, RESCHEDULED OR SIGNIFICANTLY RELOCATED EVENTS
 
Where any Event is cancelled, rescheduled or significantly relocated MG Live will comply with the Live Performance Australia Ticketing Code of Practice or the Australian Consumer Law (or any other applicable laws) the Consumer Guarantees Act 1993 and Fair Trading Act 1986
 
CANCELLATION: if an Event is cancelled for any reason whatsoever, You will be entitled to a full refund of the ticket price.
 
RESCHEDULED: if an Event is rescheduled for any reason whatsoever, Your ticket will be valid (or if applicable, Your ticket will be reissued) for the rescheduled Event unless otherwise advised by MG Live or the Authorised Ticketing Agent. You are entitled to a full refund of the ticket price if You cannot attend the rescheduled Event, provided that You apply for a refund within the period of time advertised or notified by MG Live and/or the relevant Authorised Ticketing Agent.
 
SIGNIFICANTLY RELOCATED: if an Event is significantly relocated for any reason whatsoever, Your ticket will be valid (or if applicable, Your ticket will be reissued) for the relocated Event unless otherwise advised by MG Live or the Authorised Ticketing Agent. You are entitled to a full refund of the ticket price if You cannot attend the relocated Event, provided that You apply for a refund within the period of time advertised or notified by MG Live and/or the relevant Authorised Ticketing Agent.
 
9. MG LIVE LIABILITY
 
For the avoidance of doubt, MG Live is not liable to You for any losses or expenses incurred in connection with an Event being cancelled, rescheduled, significantly relocated or changed (including, for example, travel, accommodation or other ancillary expenses), except to the extent that such losses arise from MG Live’s breach of an applicable Consumer Guarantee (set out in the Australian Consumer Law) and any other applicable Codes and Laws (as above), not only Australian Consumer Law.
 
10. REFUND OR REPLACEMENT OF TICKETS
 
Refunds or replacement on any ticket will only be given as set out in these Terms of Sale, or as reasonably determined by MG Live in order to comply with the Live Performance Australia Ticketing Code of Practice or the Australian Consumer Law (or any other applicable laws). MG Live and/or Authorised Ticketing Agents will not replace lost, stolen or destroyed tickets unless proof of purchase is presented and will not issue replacement tickets where Event seating is not allocated (General Admission tickets). Authorised Ticketing Agents may charge a fee for the replacement of tickets.
 
11. MISTAKES IN TICKET PURCHASE
 
You are responsible for checking all Event information and ensuring You have purchased the right ticket for the right Event on the right date.  No refunds will be processed if You mistakenly purchase a ticket to the wrong city, wrong ticket allocation or seating location or make some other error in connection with Your ticket purchase.
 
12. EVENT AGE RESTRICTIONS
 
 All patrons irrespective of age must purchase a ticket to enter the Event. However, MG Live, may in its sole discretion,  and on a case-by-case basis MG Live reserves the right to impose age restrictions on certain events based on venue requirements and safety considerations.  For General Admission events, we do not recommend attendance by children aged 5 years and under.  Age restrictions will be indicated on the MG Live website and/or the Authorised Ticketing Agent’s website.
 
13. VIP PACKAGE TICKETS
 
From time to time, in conjunction with the Event ticket, we sell event packages, add-ons and upsells (including but not limited to hospitality packages and VIP experiences) (Event Packages). You may be subject to further terms and conditions relating to Event Packages.
 
MG Live is responsible for MG Live Event Packages only. A MG Live Event Package is an Event Package purchased directly from A Day On The Green, Live at the Gardens or the Authorised Ticketing Agent.
 
MG Live is not responsible for Event Packages sold, distributed and provided by third party operators (Third Party Event Package). Any queries, concerns or issues relating to a Third Party Event Package should be directed to that third party operator.
 
14. PHOTOGRAPHY AND FILMING AT EVENTS
 
MG Live reserves the right to broadcast, communicate, film and/or record any Event. If You are photographed, filmed or recorded whilst attending an Event, You consent to MG Live (or third parties authorised by MG Live) photographing, filming or recording You. Third parties authorised by MG Live can broadcast, publish, license and use any photographs, film, recordings or images of You without compensation or restriction including but not limited to marketing and promotional use and in all media. MG Live, authorised third parties and anyone acquiring from them a right to use the material are not liable to You in any way for its use.
 
You may not be permitted to use cameras, audio and video recorders at an Event. MG Live and/or the Artist reserve the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography at an Event.
 
15. EVENT ENTRY, SECURITY AND SAFETY
 
MG Live’s rights to refuse entry to an Event include but are not limited to where:

a. Your ticket has been handled in breach of these Terms of Sale; or
b. Your ticket is defaced, manipulated or damaged.

You are reminded that in addition to MG Live’s right to refuse entry to an Event, the Venue hosting the Event may impose additional restrictions.
 
You agree to comply with security and safety requirements and directions at the Event. Prior to entry to the Event, You and/or Your belongings may be subject to specific security and safety requirements including but not limited to bag checking, metal detector tests, pat downs, explosive sweeps and/or drug detection tests.  If You do not consent to such searches, You may be denied entry to the Venue without refund.
 
It is important to MG Live and our artists that each Event is enjoyable and safe for patrons. Anyone behaving in an offensive, disruptive or dangerous manner may be ejected from the Event in the Event personnel’s discretion.  We reserve the right to evict patrons who disobey Responsible Service of Alcohol legislation or refuse to comply with event Specific Terms or Venue Terms and Conditions. Anyone found supplying or consuming illicit drugs will be evicted from the Venue and may face criminal charges.  If You feel unsafe, distressed or harassed at an Event we encourage You to seek the assistance of Event personnel.
 
16. LOSS OR INJURY AT EVENT
 
To the fullest extent permitted by the law and subject to Your rights under any applicable Consumer Guarantees in the Australian Consumer Law, You release MG Live (including its directors, officers, employees, consultants, contractors, agents and volunteers) from any liability for any damage, loss, liability or injury You may suffer in relation to Your attendance (before, during and after) at an Event, howsoever caused, including due to any negligence or other act or omission of MG Live.
 
You agree to compensate MG Live for any damage, loss, liability or injury that MG Live may suffer as a result of Your wilful, reckless or negligent acts or omissions at an Event.
 17. RISK
 
Entry to the Event is at Your own risk.  Without limiting the generality of this:

  1. appropriate footwear and clothing must be worn at all times at the Venue;
  2. You must not mosh, crowd surf, circle pit, wall of death, slingshot, stage dive or engage in similar anti-crowd behaviour;
  3. ear plugs should be worn if necessary; and 
  4. Determine whether Your health of the health of other attendees may be adversely impacted by You attendance at the event.

To the extent permitted by law, MG Live takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by Your failure to follow Event personnel directives. 

In the event of injury or illness MG Live may, at Your cost, arrange medical treatment and/or emergency evacuation as deemed essential for Your safety.

There remains an inherent risk of exposure to COVID-19 and/or other communicable diseases and illnesses in any public place or place where people are present. There is no guarantee, express or implied, that any person attending an Event will not be exposed to COVID-19 or other communicable diseases or illnesses. By attending the Event, You voluntarily assume any and all risks related to any exposure to COVID-19 and other communicable diseases or illnesses that may be present including bacteria, virus or other pathogen capable of causing a communicable disease or illness that may result in Your injury/death.

MG Live will continue to assess the outbreak and transmission of communicable diseases, including any stipulations from Government, Health Authorities, Artists and Venues in determining necessary safety measures for each Event. By purchasing tickets to an Event, you agree to follow any Event policies in place at the time of the Event. These requirements may include, but are not limited to, proof of vaccination, QR code check-in, social distancing, mask wearing, changes to capacity, and/or other measures. Your breach of any of the Event policies may lead to You being refused entry and/or ejected from the Event.


18. YOUR PERSONAL INFORMATION
 
Pursuant to Your booking, MG Live and/or Authorised Ticket Agents may need to collect and keep personal information about You including Your name, email, address, credit card or payment details, contact number and the names of all ticket allocations.
 
Your contact details may be used to provide You with information and details about the Event.
 
If You have consented via the Authorised Ticketing Agent to receive further information about MG Live events and/or the Artist, we may also disclose Your contact details to those third parties including artist, promoters and event partners, as well as  provide You with promotional material about other Events and products. We may also need to disclose Your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). If You have any questions about how MG Live will handle Your personal information please visit the link at the bottom of the Authorised Ticketing Agent’s ticketing page where You purchased Your Event ticket or refer to MG Live’s Privacy Policy.


19. CERTAIN ITEMS PROHIBITED
 
MG Live, and its designated representatives, including Event personnel, reserve the right to prohibit items which it believes threaten the enjoyment, rights and/or safety of You, artists and/or other patrons at the Event.
 
Unless permitted under the Venue Terms and Conditions or the Event Specific Terms, Prohibited Items include, but are not limited to, the following:

  • Alcohol. 
  • Animals (with the exception of service dogs such as guide dogs or emergency service dogs). 
  • Balloons, frisbees, radios, musical instruments, laser pointers, sticks, poles, bats, clubs, etc. 
  • Beanbags, blow-up chairs or lounges. 
  • Clothing, costume, or personal effects that may impede the view of those around or behind you. 
  • Confetti or shredded paper. 
  • Drones. 
  • Flammables or missile-like objects, fireworks, sparklers, road flares, emergency flares, explosives, or other incendiary devices.
  • Food or beverages. 
  • Glass items. 
  • Illicit substances.
  • Large signs, flags or banners. 
  • Lasers, flashlights, lights or battery packs. 
  • Masks (with the exception of medical masks or religious face coverings). 
  • Metal and hard plastic items including cutlery and/or drink containers. 
  • Noise-making devices such as air horns, bells, bullhorns, thunder sticks or whistles, Political signage. 
  • Professional photography equipment (eg telephoto lens; any lens over 5cm; any detachable lens; stands or other commercial equipment or anything deemed by Event personnel to be professional photography equipment). 
  • Recording devices for audio and/or visual (including GoPro, iPad and similar). 
  • Selfie and/or GoPro sticks, monopods or tripods. 
  • Tables, tents or sun shelters. 
  • Two-way walkie talkies or radios. 
  • Umbrellas. 
  • Unauthorised solicitation materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items. 
  • Water bottles. 
  • Weapons of any sort including tasers, mace spray or potential projectiles. 
  • Any other item deemed by Event personnel (in their discretion) to be, or potentially be, a safety hazard or annoyance to participants or guests, dangerous or offensive.

 

Please also check the relevant Venue Terms and Conditions on the Venue website for venue-specific prohibited items (which vary from venue to venue).
 
Any persons found to be in possession of Prohibited Items must surrender those Prohibited Items to be permitted entry to the Venue.   Surrendered items will not be returned.
 
20. VARIATION TO TERMS OF SALE
 
MG Live may vary these Terms of Sale at any time without notice to You. Any variations become effective immediately once the variation has been published on MG Live’s website. Any variations will not operate retrospectively.
 
21. ENFORCEABILITY
 
Any provision of these Terms of Sale which is or becomes unenforceable shall not invalidate the other provisions of these Terms of Sale.
 
These Terms of Sale were last updated on 15 September 2025.

 

 

 

 

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