FAQs

General FAQs
What are prohibited items?
  • Alcohol, non alcoholic drinks - this includes juice, soft drinks, sports drinks (the only exception is sealed plastic bottled still water up to 1.5L in size) - a day on the green is a licensed event, alcohol is available for purchase at all venues.

  • Metal cutlery, including cheese knives.

  • Selfie and Go Pro sticks.

  • Aerosols, sunshades, tents and tables.

  • Umbrellas, even if its raining. Bring good quality raincoats and gumboots instead.

  • Glass - this includes wine glasses, jars, or any other containers or items made of glass

  • Professional cameras (including SLR's & any camera with a removable lens) and sound and video recording equipment. For full details read the answer to 'Can I bring my camera or sound and video recording equipment?' below.

  • Pets (other than guide dogs)

  • Beanbags, blow-up air chairs or lounges.

There will be a security check at the gate and prohibited items will be confiscated.

Roundhouse Entertainment does not take any responsibility for confiscated items.

What can I bring to a day on the green?
  • Deck/camping chair & rug for the General Admission area. Seats are provided in the Platinum, Gold & Silver Reserved seating & Concert and Dining areas.

  • Sealed plastic bottled still water up to 1.5L in size.

  • Food - there is also a selection of food available for purchase - cash only.

  • a day on the green sites are in wineries, which have some sloped and uneven areas. Wear sensible footwear / gumboots for wet weather.

  • Bring sunscreen and a hat! Please note: there are no sheltered areas - come prepared for rain or shine.

  • For sunny days make sure you wear a wide brimmed hat for protection and bring plenty of sunscreen with you.

What ticket types are available?

The ticket types can change from show to show depending on the artist and venue. General Admission is available at all shows. Depending on the Artist/Venue there will also be either Reserved seating (Platinum, Gold & Silver) OR Front General Admission. Click here for a full description of each ticket type.

Can I stand up in the Reserved Seating area?

Patrons will not be stopped from standing in front of their allocated seat during the performance. However, patrons are NOT allowed in the aisles or to dance anywhere other than in front of their own seat. Consideration of your fellow concert goers is expected at all times. Aggression, Intoxication or anti-social behaviour will not be tolerated and will result in ejection from the venue.

Please Note: In some cases the performing artist might request that the crowd in the seated area come forward and dance in the isles.  Although we discourage this request from artists this is sometimes out of our control.

Can I stand up in the General Admission area?

Patrons will not be stopped from standing during the performance in the General Admission area.

Can I bring my camera or sound and video recording equipment?

Professional cameras and video and recording equipment are not allowed.

Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. It's up to security staff on the day, and debate will not be entered into. Unauthorized or prohibited photography may result in images being deleted by security staff.

Media and professional photographers must arrange accreditation through info@roundhouse.com.au

Can I bring my own alcohol?

No. a day on the green is a licensed event, alcohol is available for purchase at all venues.

Where can I park?
  • Parking is available onsite at every event. A gold coin donation to the parking volunteers is greatly appreciated. Parking is at owners risk.  Parking outside of the venue on surrounding roads is not permitted.
  • In the event that the onsite parking is affected by wet weather, off site parking and a complimentary bus shuttle will be made available.  Please check our website before you head out to the concert and make sure you allow some extra time to get to the show.
Can I bring the kids?

For concerts in VIC, NSW, SA, QLD and TAS kids under the age of 12 can enter free of charge in the General Admission area - no ticket required. All children, regardless of age, require a ticket for the Reserved Seating areas - there are no childrens prices. Kids aged 12 and over will be charged full price for General Admission tickets.

For WA concerts everyone must purchase a ticket, including kids.

Persons under 18 must be accompanied by a ticket-holding parent or legal guardian at all times.

For parents considering bringing a baby to a day on the green - bringing your baby is entirely your prerogative, however not recommended, for both the child's wellbeing and safety, and your enjoyment of the show.
Please note: there is no shade or protection from sun or rain. Prams are not permitted in the aisles in the seated area, regardless if you have an aisle seat.

Is First Aid available?

Yes. Please ask Security, Event staff or First Aid officers for help. There will be a first aid service attending every event. Please consider others as well as your own safety. If someone is in need of medical attention please let Security, Event staff or First Aid know so they can help.

Are passouts available?

No passouts at all venues (except in the case of adverse weather conditions or in an emergency)

Can I bring an Esky into the Reserved Seating section?

Yes, however unlike the General Admission area there is less space in the reserved seated area for large Eskys/picnics and it is advised that patrons bring smaller Eskys or cooler bags and they must be able to fit under a seat.

What if it rains?

If it does rain the show will go ahead unless conditions are deemed to be dangerous. If an event does not go ahead due to this reason, patrons will receive a full refund from point of purchase. If the forecast is for even the possibility of rain bring good quality raincoats and suitable footwear.

The decision to cancel a show will be made on show day. In the event of inclement weather patrons should check this website BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.

We will also send out notifications via email and SMS.  Please ensure your contact details with Ticketmaster are up to date when purchasing a ticket.  

Can I smoke?

Only in the designated Smoking Areas which are sign posted at every venue. There is NO Smoking allowed in the Reserved Seating areas.

Please note: WA venues are non-smoking.

Where is Lost Property?

If you find or lose something - please go to the merchandise shop. After the event, any lost property will be left at the winery cellar door, or at the Cloakroom for shows in WA.

Will the program times or artists be likely to change?

Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.

Are EFTPOS facilities available?

We do have limited ATMS on site but it is still recommended to bring enough cash for the day.

In WA, EFTPOS is available over the bar.

Are there facilities for disabled people?

Yes. Disabled toilets, parking and viewing areas are available at all venues.

Parking – A dedicated parking area is available at all sites and is located close to the entry into the event.  Just look out for the signs to accessible & special needs parking upon arrival, they will be sign-posted.

Companion card – Companion Card holders are entitled to a free ticket for their carer. 

Ground condition – Please Note: a day on the green shows are held at wineries. Therefore, there are some sloped and uneven areas.

Toilets – Assessable toilets are located in the main toilet areas on site.

Is there mobile phone reception at the venues?

Most venues have average mobile phone coverage, please note that phone reception can be very limited and poor during the event.  If you are meeting people onsite or getting picked up at the end of the event please make the appropriate arrangements prior to the day in case you have issues with phone reception.

Besides driving what are the transport options to and from venue?

Bus services – Taking the bus to and from the event is the best way to travel to the A day on the Green.  Please check the Transport Information page for the specific venue for more information.

Pick up & Drop off – You can be dropped off and picked up from the venue.  Please use the dedicated pick up / drop off zone.  Drop off and pickup on surrounding roads is not permitted.

Taxis – A dedicated taxi rank is supplied at all events.  Please note taxis can be in short supply at the end of the night and we highly recommend that you make alternative arrangements particularly for the larger events.  Taxis must drop off passengers inside the venue and no pickups are allowed on the roads outside of the venue.

Uber – Anyone getting dropped off or picked up by an Uber driver must do so in the dedicated pick up and drop off area.  Please note organising a pickup from the site might be difficult due to poor mobile reception.

Private Charter Buses, mini buses and limousines
If you have organised a private charter bus with over 20 seats please register your bus via our info@roundhouse.com.au email address.
Please refer to the events “Transport & Accommodation” page for more information.

 

What are the Food options onsite?

You are permitted to bring your own food to the event however we do have a broad offering of food vendors onsite at all events.  Every attempt is made to ensure all dietary requirements are catered for by the contracted food vendors however if you have a specific dietary requirement it is advised to bring your own food.

Do all artists do merchandise signings on the day?

Not all artists do signings on the day.  To find out what artists will be holding a signing at Merchandise please pay attention to the video screens and to the announcements on the day made by our MC.

Ticketing FAQs
Will tickets be available at the gate?

Tickets may be available at the gate, call the venue on the day to check that show has not sold out.

My tickets say "GENADM" but have a row and seat number on them - what does this mean?

The reason a row and seat number appear on your ticket is so Ticketmaster can track the tickets that have been allocated for any specific event.

This information does not mean you have a reserved seat for your event.

Can lost tickets be replaced?

No. Once the ticket sale is processed the purchase is final. While obviously we sympathize with you if you lose your ticket, we are unable to reissue. Even if we have a record of your purchase, we cannot be certain that other less scrupulous members of the public will not use the ticket. Please treat your ticket like cash, as they are irreplaceable.

Can I get a refund or Exchange?

Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.

If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. Please contact us for exact instructions if an event is cancelled or rescheduled.

Who do I contact if I have an enquiry regarding my ticket order/purchase?

We do not sell any tickets here in our office at a day on the green or on our website – please contact Ticketmaster in regards to your ticket purchase including any tickets purchased during the a day on the green member presale. Contact Ticketmaster here.

You can also login to your My Ticketmaster account to your view your order.

Your Ticketmaster account is separate to your a day on the green members account and any tickets purchased can only be viewed in your Ticketmaster account.

How do I purchase tickets during the a day on the green member presale?

If you are a day on the green member you will receive an email with the presale information regarding the latest tour announcement. This email will contain your a day on the green unique member ID and a Ticketmaster web link to purchase tickets.  If you cannot find your presale email or have deleted it you can still access the member presale by entering your member ID on the event page on the Ticketmaster website. You can also find your Member ID by logging into your a day on the green account.

Your unique member ID does not change and remains the same for the duration of your membership. Your member ID can then be used to purchase tickets during the member presale to any of our shows.

I selected the Print-at-Home delivery method but can’t find the Ticketmaster confirmation email – how do I print my tickets?

If you can’t find your original Ticketmaster confirmation email for your ticket purchase, you can log into your My Ticketmaster account on ticketmaster.com.au to print your tickets.

For any other queries regarding your print-at-home tickets please visit the “Help” section on the Ticketmaster website.

How do I purchase tickets to the garden bar?

Garden Bar tickets can be added onto your ticket purchase during your Ticketmaster on-line order or over the phone. If you have already purchased your event entry tickets (Reserved Seating or General Admission) and you wish to purchase garden bar tickets then you will need to call Ticketmaster to add tickets onto your order 136 100. Garden Bar not available in Perth, WA.

How much are garden bar tickets?

Prices for the garden bar vary from venue to venue (not available at all venues) – please check the event pages on our website for specific garden bar prices.

Garden Bar upgrade tickets are an additional cost on top of your existing entry ticket.